1. Data Controller
Trustidex is a brand of Enterprising OÜ, which is the data controller for this website.
Registry code: 14656787
Registered address: Aasa tn 10, 80033 Pärnu, Estonia
Email: hello@trustidex.ai
2. Information We Process
When you contact us through the website or by email, we process the information you provide, such as your name, work email address, organisation or agency name, company website, request type, first step, client sector and message.
Website requests receive a reference number and are stored in a protected submission record outside the public website directory. We use that record to manage the request, prevent accidental duplicate submissions and confirm the delivery status of operational emails.
Our website, email and security systems may also process limited technical information, such as your IP address, browser information, and the date and time of a request. This information may appear in server or security logs.
Providing contact details is voluntary and is not a statutory obligation. We may be unable to respond to or assess a request if you do not provide enough information to identify and contact you.
3. Why We Process Your Information
We process personal data to:
- respond to enquiries and take steps you request before entering into an agreement;
- communicate about Trustidex and provide requested information or services;
- send a confirmation of a request and maintain an operational record while it is handled;
- operate, secure and troubleshoot the website and email systems;
- comply with applicable legal obligations.
Depending on the circumstances, the legal basis is taking steps at your request before entering into a contract, our legitimate interests in responding to business enquiries and protecting our systems, or compliance with a legal obligation.
4. Hosting and Service Providers
The website, protected form-submission records and email systems are hosted on Hetzner infrastructure in Finland and Germany within the European Union.
Personal data may be accessed only by authorised people and service providers who need it to operate, maintain or secure these systems.
5. Analytics and Cookies
We use Ahrefs Web Analytics to understand how this website is used. It is cookieless: it sets no cookies, uses no browser storage to identify you, and does not track you across other websites. It records aggregated information such as page views, referring sites and approximate location derived from your IP address.
We do not use advertising cookies or cross-site tracking, and we do not build individual profiles of website visitors.
6. How Long We Keep Information
We keep enquiry information and its request reference only for as long as reasonably necessary to respond, manage any resulting business relationship, prevent accidental duplicate requests and meet legal obligations.
Technical and security logs are retained only for as long as reasonably necessary to operate, troubleshoot and protect the systems, unless a longer period is required to investigate an incident or comply with law.
7. Sharing and International Transfers
We do not sell personal data or share it for advertising.
Our website and email infrastructure is hosted within the European Union. We may disclose information where required by law or where necessary to protect our legal rights or systems. If personal data is transferred outside the European Economic Area, we use safeguards required by applicable data-protection law.
8. Your GDPR Rights
Subject to applicable law, you may request:
- access to your personal data;
- correction of inaccurate personal data;
- deletion of your personal data;
- restriction of processing;
- data portability where applicable;
- withdrawal of consent where processing is based on consent;
- objection to processing based on legitimate interests.
To exercise your rights, email hello@trustidex.ai. We will respond without undue delay and normally within one month.
9. Complaints
You may lodge a complaint with the Estonian Data Protection Inspectorate:
Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Tatari 39, 10134 Tallinn, Estonia
Email: info@aki.ee
Website: www.aki.ee
10. Security
We use appropriate technical and organisational measures to protect personal data. Information submitted through the production website is transmitted over HTTPS.
11. Changes to This Policy
We may update this Privacy Policy when our services, data practices or legal obligations change. The current version and its last-updated date will be published on this page.
12. Contact
Enterprising OÜ
Registry code 14656787
Aasa tn 10, 80033 Pärnu, Estonia
Trustidex
hello@trustidex.ai